Frequently Asked Questions
Everything you need to know about shopping with Scarlet Jones Melbourne.
What is the Scarlet Jones shipping policy within Australia?
We offer standard and express shipping across Australia via Australia Post. Standard shipping typically takes 3-5 business days, while express delivery usually arrives within 1-2 business days for metropolitan areas.
Do you offer international shipping?
Yes, Scarlet Jones ships to selected international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of your order.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of delivery, provided they are in original condition with all tags attached. Please note that for hygiene reasons, earrings and certain intimates cannot be returned unless faulty.
How can I ensure I am selecting the correct size?
We stock a curated selection of international and local designers. Since sizing can vary between brands, we provide a detailed size guide on each product page. Our Melbourne stylists are also available via email to provide specific measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' services through Afterpay for your convenience.
Are your products ethically sourced?
Scarlet Jones is committed to slow fashion. We prioritize designers who focus on high-quality natural fibers, ethical manufacturing processes, and timeless craftsmanship to ensure your pieces last for years to come.