Returns & Exchanges
At Scarlet Jones Melbourne, we want you to be completely satisfied with your purchase. If your selection is not quite right, we offer returns on full-priced items within 14 days of delivery for a refund or store credit.
Initiate Your Return
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Ensure all items are in their original, unworn condition with tags still attached, and place them securely in the original packaging.
Ship to Melbourne
Send your parcel using a trackable shipping service to our Melbourne boutique address provided in your authorization email.
Quality Check & Refund
Once received, our team will inspect the garment and process your refund or credit note within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing